Ncdes unemployment

The North Carolina Department of Commerce oversees a variety of economic, community, and workforce development policies and programs.  The Division of Employment Security (DES) manages the state’s unemployment insurance program by processing claims and paying benefits. See below for details on the newly enhanced unemployment benefits available and how to file a claim.

Before the COVID-19 pandemic, North Carolina processed an average of 3,000 unemployment claims each week.  In the months after the pandemic, the state was averaging 15 to 20 times this amount unemployment claims each week. The surge of claims taxed the system resulting in excessive hold times, dropped calls, and significant delays in processing claims.

The end of Federal Unemployment Benefits

The NC DES has confirmed that claimants on the PEUC, PUA, MEUC and FPUC programs will file/certify for benefits for the last time covering the week ending September 4, 2021. Any active claims, with or without remaining balances, will expire after this date and no benefits will be paid (including the $300 FPUC).

While there has been a lot of discussion around extending pandemic unemployment benefits, the Biden administration has confirmed that states will have to use already allocated stimulus funding to expand or extend traditional state unemployment programs. The DES has not indicated that is planning to do so at this stage, but I will post updates if things change.

Some claimants may be eligible for theState Extended Benefits (SEB) benefits, but after September 4th all claimants must have a regular UI claim to continue receiving benefits.

Any pending claim payments will be processed retroactively after September 4 if you are later determined eligible and you did not receive conditional payments.

Biden Stimulus Bill Extensions

Under President Biden’s $1.9 trillion federal coronavirus relief package, known as the American Rescue Plan (ARP), enhanced unemployment benefits have been extended until September 6th. This includes further extensions to the PUA program, PEUC program, $300 weekly payment under the FPUC program and $100 Mixed Earners (MEUC) program. There were also provisions in the Biden Stimulus package for Unemployment tax breaks on the first $10,200 of benefits received in 2020.

Latest News and Status on PUA, PEUC and $300 FPUC Payment Schedule

The Federal Department of Labor (DOL) has now issued formal guidelines to implement the latest round of extensions until September 6th. For those who exhaust their benefits or have a zero claim balance after March 14th (when current CAA extensions end) there could be a lapse in benefits as DES update their program/systems to enable the extended weeks of coverage funded under the ARP Program. The DES is in line to have the recent extensions implemented by mid-April in line with federal guidelines. I will post updates as they are made available and you can follow along via the options below for the latest updates.

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Unemployment Extension Summary under PUA, PEUC and $300 FPUC

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2021 Unemployment Program Extensions Under COVID Relief Bill

The $900 billion COVID-19 relief package was passed into law on Dec. 27, 2020, which among several other pandemic relief measures extends and provides additional federal funding for enhanced unemployment benefits. This includes the Pandemic Unemployment Assistance (PUA), Pandemic Emergency Unemployment Compensation (PEUC) and a reinstatement, but halving of the Federal Pandemic Unemployment Compensation (FPUC) Program which provides a $300 supplemental weekly unemployment payment.

These programs have been funded and extended for 11 weeks (on top of any state funded extensions), covering the weeks of December 27th, 2020 to April 5th, 2021 (no new claims after March 14th, 2021). To receive FPUC benefits, you must be receiving regular UI, PEUC, EB, or PUA.

NC DES Update on Unemployment Extensions- January 23rd

The following diagram shows how to apply for the 11 week coverage per latest DES updates.

NC Unemployment Extension 2021 PUA, PEUC and FPUC

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Final guidelines on these programs and final eligibility including additional document verification procedures to combat Fraud have been issued by the Department of Labor and then have to be implemented by the state UI agency in their systems and programs. So this could delay the actual date of payments.

UI claimants with existing or expired claim balances should be aware of the following:

  • PUA and PEUC, FPUC will be automatically added to the claimants’ benefits if they are eligible for the weeks outlined in the new legislation.
  • Claimants who will have additional weeks in UI and PUA or PEUC due to state provisions (where applicable) should watch their state agency UI portal or website for updates that will allow additional weeks to be filed (see potential scenarios where you need to take action to get benefits under the new extension)
  • Claimants with weeks remaining in UI should continue to file weekly claims if their state UI systems have been updated for the extended coverage period.
  • Claimants will receive retroactive payments for all weeks they are eligible.
  • Claimants currently receiving benefits through the Extended Benefits program must finish all weeks of EB before receiving additional weeks of PEUC.

I will post additional details as they are released in coming days. So stay tuned for updates.

COVID 19 Enhanced Benefits in North Carolina

Under the CARES act, there are three types of federal unemployment assistance available:

• Pandemic Unemployment Assistance (PUA): expands eligibility for individuals who are ineligible for unemployment benefits, including independent contractors and self-employed individuals.  Recipients may receive up to 39 weeks of benefits under this program.

• Federal Pandemic Unemployment Compensation (FPUC): adds $600 per week in addition to the regular benefits that recipients of Unemployment Insurance are entitled to receive; the benefit is retroactive to the week beginning March 29, 2020[U4] , and the program expired on July 25, 2020. 

• Pandemic Emergency Unemployment Compensation (PEUC): provides an additional 13 weeks of Unemployment benefits to recipients of regular unemployment insurance.

If you have exhausted benefits paid through the PEUC program, the Extended Benefit (EB) programcovers an additional 9.6 weeks of unemployment benefits. This program runs through December 26.

In addition to the above, you may be eligible for Lost Wage Assistance (LWA) if you are out of work due to COVID-19, your current weekly benefit payment is at least $100, and you were eligible for unemployment benefits, you may receive an additional $300 in assistance.  You do not need to file a separate request; however, you may need to self-certify to confirm that you are unemployed due to COVID-19.

This benefit is provided through FEMA and is currently funded for up to 6 weeks, for the benefit weeks ending August 1, August 8, August 15, August 22, August 29 and September 5. Payments will be made retroactively to eligible North Carolinians for the covered benefit weeks. DES has started issuing payments and should complete all payments by the end of September.

Web and/or phone issues with accessing the North Carolina Unemployment system

Over 2.2 million unemployment benefit claims have been filed since March 15.  As a result, the DES has experienced an unprecedented call volume and delays in online claim processing due to required updates for federal programs. Although the DES has hired additional personnel, they strongly encourage new claimants to apply online. Effective August 24, weekly claims must be filed online.

Existing Claimants: Claimants receiving unemployment benefits due to the coronavirus pandemic must continue to certify every week to receive the additional FPUC $600/week benefit. The extra $600/week compensation is retroactive to the week beginning on March 29 and ends on July 31. FPUC payments are automatically added to the weekly benefit payment. The DES started making payments under this program on April 15.

Upon exhausting regular unemployment benefits, you must file a separate application to receive PEUC benefits. Once you’ve signed in to your account online, you will see a link to “Apply for Pandemic Unemployment Compensation.”  If you are not eligible for PEUC, you will not see this link on your account.

Claimants that have exhausted both regular unemployment and PEUC benefits may be eligible for an additional 9.6 weeks of unemployment benefits. If eligible, claimants will see a link to “Apply for Extended Benefits” on their account.

Filing a Claim

Before filing an initial claim for unemployment benefits, you must first create an account through the DES here. You will need your social security number and a valid email address to set up your account.  Once you have created a username and password, log on to complete your application.

Existing claimants log in here to file their weekly claims. Log in here to check the status of existing claims through the Claimant Self-Service portal.

To receive unemployment benefits, you must file a weekly certification.  You have up to 14 days after the end of each week that you are unemployed to file this certification. File certifications every week, even if you are waiting to hear back about eligibility on your initial claim. Starting August 23, weekly certifications may only be completed online.

If you fail to certify timely, you will not be paid unemployment benefits for this week and will be required to reopen your claim.

If there is a problem with your claim that must be resolved before benefits can be paid or you have appealed a denial in benefits, you must still certify for and claim your benefits on time. If it is determined that you are eligible or if you win your appeal, you will be paid these benefits retroactively. However, if you win the appeal but have not claimed benefits, you will not be paid for these weeks.

If you need help filing your claim or with online services, the Customer Call Center is available at (888) 737-0259.  Pandemic Unemployment Assistance can be reached at (866) 847-7209.  Phone assistance is available from Monday-Friday 8:00 AM – 8:00 PM; Saturday 8:00 AM – 5:00 PM; Sunday 12:00 PM – 5:00 PM

To be eligible for Unemployment Insurance benefits in North Carolina, you must meet the following eligibility  requirements during the pandemic:

  • Unemployed due to no fault of your own
  • Earned enough wages to be eligible for unemployment benefits

You can also apply by phone.  

When applying your initial claim online, you will need the following information :

  • Social Security Number
  • Details about your most recent separation from employment including any vacation or severance pay that you received, are entitled to receive or will receive
  • Any retirement payments, including the gross monthly amount and proof
  • If you would like your unemployment payments directly deposited into your bank account, you will need to provide your bank routing number and account number.  If you decide not to deposit your unemployment payments into your bank account directly, your payment will be loaded onto a DES-issued debit card
  • Employment history for the past 24 months, including:
    • Employers’ business names as they appeared on your paycheck
    • Physical and payroll address for each employer
    • First and last date that you worked for each employer
    • Rate of pay for each employer
    • Reason you are no longer working for each employer
  • Former federal employees who worked in a federal position during the last two years should submit SF-50 form, SF-8 form, pay stub(s), or a W-2. If you don’t have this information available when you are filing your initial claim, you can submit this later.
  •  Former military personnel should submit their DD214, Member 4 Copy. If you don’t have this when you file your initial claim, you will be able to present this copy later.
  • Alien Registration number and the date your work authorization expires if you are not a US citizen

I filed my unemployment claim several weeks ago. Will I receive back pay once my claim is approved?

The DES has taken steps to improve its claim processing time. Yet, with the large volume of claims submitted each day, they continue to be delayed. The FPUC $600 per week additional benefit expired during the week of July 25. If you have filed an unemployment claim before that date and are still awaiting a response regarding your eligibility for unemployment, you will receive retroactive payments for the back weeks of FPUC even if the decision is not made until after the July 25 expiration date. 

If you are not eligible for regular unemployment, you may be able to collect benefits under the PUA program.  To determine eligibility, you must file a new unemployment insurance claim if you have not already done so. Once your eligibility is determined, you may complete the PUA application through a link in your online account. You should continue to file weekly certifications during this process. If you are eligible for PUA benefits for weeks that have already passed, you may recover back pay due to you if you submitted weekly certifications.

Can I still collect unemployment benefits if I’m returning to work at reduced hours?

Individuals who return to work at reduced hours may still be eligible to collect partial unemployment benefits. You must continue to file your weekly certification and report any of your wages in the week they were earned, not received. Wages earned may reduce your unemployment benefit.

What does it mean if my claim status shows as “Pending”?

When you file an initial unemployment claim, the last employer that you worked for has ten days to respond to the DES.  During this time, your claim will show as “Pending.” If your employer responds within the ten days, your claim will be processed based on their response.

If they do not respond and the reason for your unemployment is due to COVID-19, the system will automatically move forward in the process. If you meet the eligibility requirements, unemployment benefits will be paid out, and your former employer is notified of the outcome. If they disagree with the assessment, your past employer could appeal the determination.

See additional FAQ from the North Carolina Department of Commerce about unemployment benefits.


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iPhone Screenshots


Official app for the North Carolina Division of Employment Security (NCDES)

This is the official mobile app for the North Carolina Division of Employment Security (NCDES). This app allows current unemployment insurance claimants to file their weekly certifications for benefits, check their claim and payment status, and view important documents from NCDES.

Ratings and Reviews

Fix or disable

This is this most unhelpful site for recipients of NC unemployment. Too often the site is down or the session expires before the user ever starts. The website is almost equally as useless! The app needs to be fixed to assist accordingly or just disable it so clients don’t have yet another useless tool.

Broken system

Why is it so complicated to file a simple unemployment claim come to this app it does not work I went to the actual DES site it will not allow you to file the claim why is it such a problem please fix this

Don’t use

Due to several app crashes, the system submitted incorrect information on my claim and now I am not receiving my benefits. Can get anyone to help, wish I would not have downloaded this.

The developer, North Carolina Division Of Employment Security, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More


North Carolina Division of Employment Security

61.5 MB


Requires iOS 12.0 or later.
iPod touch
Requires iOS 12.0 or later.
Requires macOS 11.0 or later and a Mac with Apple M1 chip.

Age Rating

© 2021 NC-DES



  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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News and Alerts

Oct . 10 Deadline to Apply for Disaster Unemployment Assistance  

Following a federal disaster declaration due to the effects of Tropical Storm Fred, three North Carolina counties were approved for Disaster Unemployment Assistance (DUA): Buncombe, Haywood and Transylvania counties. 

The 30-day period to apply for DUA ends Oct. 10, 2021. People in Buncombe, Haywood and Transylvania counties who became unemployed as a direct result of Tropical Storm Fred may apply at 

Learn more

Federal Pandemic Unemployment Benefits Ended Sept. 4, 2021

The week ending Sept. 4, 2021, was the last payable week for all federal pandemic unemployment programs in North Carolina. These programs have now ended:

  • Pandemic Emergency Unemployment Compensation (PEUC)
  • Pandemic Unemployment Assistance (PUA)
  • Federal Pandemic Unemployment Compensation (FPUC) 
  • Mixed Earners Unemployment Compensation (MEUC)

More Information and FAQs

More news and alerts



Unemployment ncdes



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